I had the most run around experience possible with Verreal. It was a 4 month process. Starting with me purchasing the 7.0Ah battery, then me not hearing anything about the order for 2 weeks. I had to personally reach out to Vic through Whatsapp to figure out what was going on only to find out he doesn't make the 7.0 anymore and they were going to send me a 6.4 instead and reimburse the difference. Hindsight being I should have not accepted. 4 weeks later and no word, I message again. Vic's reply was that there was a shortage of batteries and couldnt supply the 6.4, therefore was going to send me the new 6.0 which i imagine would be substantially cheaper than the 7.0. Well 3 more weeks of pestering I finally get a tracking number. I receive the battery almost 4 months after ordering it. Verreal has great products, HORRIBLE customer service. 10/10 would not do service through Vic again.