At Verreal, we work very hard to improve the quality of our electric skateboards. Every electric skateboard has to undergo a series of thorough inspections before shipped out. But even Apple has its quality issues. Therefore, once our electric skateboards somehow fail to satisfy you, please contact us directly and let us help you. We will never dodge our responsibilities and will assist you until your problems are solved completely. Here is the contact information in case you need it. Thank you for understanding.