Refund & Warranty Policy
We back up our products with 90 days warranty, which starts from the date on which you receive your board. If somehow you experience quality issues with your board, please email us directly. We will help you diagnose the problem and offer you free replacement parts. Shipping costs are to be collected though. If the three months warranty expires, we will still offer you replacement parts at very low prices so you can get your board fixed fast and continue riding.
We don't offer warranty services for the following conditions, but we offer repair services and replacement parts at low prices:
1, You didn't buy the board directly from us;
2, You have flashed the firmware of the ESC;
3, You have dismantled the board in an attempt to fix it;
4, You have used the item that is not considered normal usage.
5, The board breaks down in an accident or out of misuses.
6, The wheel wears and tears.
No Returns! No Returns! No Returns!
The reason for this policy is that shipping the electric skateboard back to China is impossible due to the battery capacity well over 99 watt hours and no express companies in your countries would accept to ship it. Even if there's shipping company accepts it, it will probably cost more than what the board is worth to ship.
No returns doesn't mean we will dodge our responsibilites. We will work nonstop to help you diagnose the issues and solve them by sending you replacement parts.
1, We don't issue refund when the order is being produced;
2, We don't issue refund when the order is already shipped out;
3, We don't issue refund when there's an issue with the board you received;