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Warranty, Refund & Returns

Warranty

We back up our products with 90 days Limited warranty, which starts from the date on which you receive your board. If somehow you experience quality issues with your board, please email us directly. We will help you diagnose the problem and offer you free replacement parts. Shipping costs are to be collected though. If the three months warranty expires, we will still offer you replacement parts at very low prices so you can get your board fixed fast and continue riding.

What Warranty Covers:
1, Motors
2, ESC and remote
3, Battery Pack
4, Chargers 

What Warranty Doesn't Cover: 
1, Bearings,
2, Belts,
3, Tubes, Tires,
4, Bushings,
5, Grip tape
6, Wheels
7, Deck

 

We don't offer warranty services for the following conditions, but we offer repair services and replacement parts at low prices:

1, You didn't buy the board directly from us;
2, You have modified the board;
3, You have dismantled the board in an attempt to fix it; 
4, You have used the item that is not considered normal usage.                  5, The board breaks down in an accident or out of misuses.
6, The wheel wears and tears.
7, The board was damaged by customer themselves, such as damage from violence, modifications, unauthorized repairs and failure to follow the instructions in the user manual, damage caused by negligence, including using the battery for a long time with high power but not timely charging, or other damage caused by abuse. 
8, Your board was damaged by water or moisture.

By placing orders for products you are confirming your understanding & acceptance of this policy. 

Return

No Returns! No Returns! No Returns! 

The reason for this policy is that shipping the electric skateboard back to China is impossible due to the battery capacity well over 99 watt hours and no express companies in your countries would accept to ship it. Even if there's shipping company accepts it, it will probably cost more than what the board is worth to ship. 

No returns doesn't mean we will dodge our responsibilites. We will work nonstop to help you diagnose the issues and solve them by sending you replacement parts.

By placing orders for products you are confirming your understanding & acceptance of this policy.

Refund

1, We don't issue refund when the order is being produced;
2, We don't issue refund when the order is already shipped out;
3, We don't issue refund when there's an issue with the board you received;
4, We don't issue refund when the shipment is delivered according to tracking website; 
5, If somehow your package gets lost in transit, we will notify you and let you choose a refund or a free new board. If you choose a refund, we will not refund the shipping costs; 

By placing orders for products you are confirming your understanding & acceptance of this policy. 

Cancellations & Restocking Fees:

1, We allow cancellations for orders that have not been shipped out;
2, We will collect 20% of the total order value as Restock fees for cancellations of orders that have entered production phase or ready to ship. We appreciate your understanding on this matter.

By placing orders for products you are confirming your understanding & acceptance of this policy.