Frequently Asked Questions:
Q: When do you ship my order?
A: We try our best to ship out your order in three working days. It will only be delayed due to the lack of materials and parts.
Q: Can I change or cancel my order?
A: Yes, you can. But you can only change or cancel your order before it gets shipped out. Because we have no way of getting it back, we do not approve order change or cancelation requests after it is shipped.
Q:How long can I get my board?(From the date it gets shipped to the date you receive it) United states: 9-12 days.
Europe: 13-17 days.
Canada: 15-20 days.
Australia: 10-13 days.
Western Australia: 12-15 days.
South Korea: 5-7 days.
Japan: Signage 5-7 days in.
Taiwan: 5-7 days.
Singapore: 5-7 days.
West Malaysia: 5-7 days
East Malaysia: 7-10 days.
Vietnam: 7-10 days
Please note that the ongoing trade wars and trade tensions with US and EU may slow down the shipping a little bit.
Q: Can I get a tracking number for my order? A:Yes, of course! We will fill in the tracking number as soon as we ship out your order. You will receive a shipping notification Email from Shopify.
Q: Why the tracking number shows label created and nothing on FedEx website? A: Because Verreal electric skateboards are powered a 144 watt hours battery, which is well over the 99 watt hours limit for airline travel. Express companies like DHL, FedEx, UPS and others won't accept them onboard for international shipping. We are shipping via air freight for the first leg of shipping and via local courier services like FedEx/UPS for the final delivery. The tracking number we give is for the local courier services. So the first leg of shipping is not updated on that tracking number. Only when your parcel reaches destination country and clears customs clearance will the tracking number generate tracking updates.
Q:Do I need to pay for tax?
A: Our shipping prices are inclusive of customs taxes for US, Canada and European countries for purchases of an entire board. Taxes may be imposed and collected by destination country for customers who are from New Zealand, Norway, Switzerland, South Korea and Japan.
Purchases of skateboard parts may be subject to taxes and customs duties, which are gonna be at buyer's costs. Usually the chances for a part to get imposed for taxes are around 1%.
Q: Is Verreal board water proof? Can I ride through puddles or on wet/icy surfaces? A:Verreal boards are not water proof. We recommend our customers stay away from puddles and wet or icy surfaces. Riding through puddles will kill your board. And riding on wet or icy surfaces are extremely dangerous, especially when you brake the board on these surfaces, you are very likely to fall off the board. That is because Verreal boards' wheels are made of polyurethane. It is very smooth. The board will skid out of control on wet or icy surfaces.Q: Can I ride in the rain?
A:No, you can't for the sake of your safety. Our board survives a heavy rain for a whole night. It has very strong water resistance. But due to the slippery roads and surfaces in or after the rain, the board would probably skid out of control. So we strongly advise our customers out of riding in the rain. It is also not covered by the warranty. Q: How much weight can Verreal boards hold?
A: Verreal boards can carry a max weight of 280lbs(150kgs). However, we recommend a max weight of 260lbs(120kgs) and below as the board's performance will get significantly reduced for weight over that.