What is the dimension and whheelbase?
Measurements: Length: 75cm; Width: 30cm (wheel to wheel); Height: 16cm; Wheelbase: 50cm.
If I select cloud wheels when I order the board, will I also be sent other wheels like 90mm pu wheels?
No sir. You will only be sent a Verreal Ace with cloud wheels installed. No other wheels will be sent unless otherwise stated.
For customers in the EU where we have stock in our Germany warehouse, if customers order a Verreal ACE with Cloud wheels, it is likely that we send you from the Germany warehouse a Verreal ACE with 90mm PU wheels and then from China we will send you another full set of 120mm cloud wheels. In this case, you get a full set of 90mm pu wheels free of charge. Usually the skateboard arrives in a week and the wheel set takes 7-15 days to arrive at your hands from China.
How do I pair up the board with my remote controller?
Here’s a clear step-by-step guide to pair your remote with the skateboard:
Step 1 – Enter pairing mode on the skateboard
Long-press the power button on the skateboard until the LED starts flashing rapidly.
Step 2 – Turn on and pair the remote
Long-press the power button on the remote for a few seconds until its screen lights up. It will automatically enter pairing mode.
Step 3 – Select drive mode
When prompted on the remote screen, choose 2WD.
Step 4 – Confirm pairing
The remote will display “Paired successfully” once connected.
Step 5 – Complete initial setup
After pairing, you’ll need to configure a few settings in the following order:
1. Unit– Choose km/h or mph
2. Motor type – Select belt (if applicable)
3. Wheel diameter – Enter your wheel size (e.g., 90 mm)
4. Gear ratio– Calculate as:
`Wheel pulley teeth ÷ Motor pulley teeth`
5. Pole pair number – Set to 7
Step 6 – Ready to ride
Once all settings are entered, your skateboard is paired and configured.
What is the center to center distance of the motor mount on Verreal ACE?
70mm.
What is the adjustment travel distance of Verreal ACE's motor mount?
12mm.
How do I calculate gear ratio?
Verreal ACE's motor pulley teeth number is 14T.
You will need to know the teeth number of your wheel pulleys.
Then gear ratio is your wheel pulley teeth number divided by motor pulley teeth number 14T.
Say your wheel pulley is a 40T pulley.
Your gear ratio is 40/14=2.9 .
How do I know the belt size if I change to other wheels
It's simple.
Google ESK8 Belt Caculator.
You will need to know your wheel pulley teeth number.
Other information is as follows：
5255 Motor Pulley Teeth: 14T
Motor Mount Center to center distance: 70mm
Motor Mount's Ajustment Travel Distance：12mm.
After you enter all these values, you will see belt size range, such as 260-280mm. That means any belt between 260 and 280mm will work.
Is Verreal board water proof? Can I ride through puddles or on wet/icy surfaces?
Verreal electric skateboards are built with specific water-resistant features, achieving an IPX4 rating for protection against water splashes from any direction. However, they are not fully waterproof.
Our design incorporates a 4mm thick silicone gasket between the enclosure and deck, and silicone seals at all openings—including motor cables, power button, and charging port—to prevent moisture ingress.
Despite these measures, riding through puddles or on wet/icy surfaces remains unsafe. It can still damage internal electronics and drastically reduces wheel traction, increasing the risk of losing control.
For your safety and your board’s longevity, we strongly advise riding only on dry surfaces.
Can I ride in the rain?
For your safety, riding in the rain is not recommended. While our boards are designed with strong water resistance and can withstand incidental heavy rain, wet conditions significantly increase the risk of accidents. Slippery surfaces may cause the board to skid uncontrollably.
Importantly, riding in the rain or through puddles can allow water to enter the battery enclosure, potentially leading to electrical or battery failure.
Due to these safety and operational risks, we strongly advise against riding in wet conditions. Please note that any damage resulting from such use is not covered under our warranty.
What affects real-world range?
Real-world riding range can vary depending on several factors. The values listed on our product pages are based on typical riding conditions, but your actual range may be higher or lower depending on how and where you ride.
Key factors include:
Terrain
Hills, rough pavement, grass, and off-road surfaces require more power and will reduce range compared to smooth, flat roads.
Riding Speed & Acceleration
Higher speeds, frequent hard acceleration, and aggressive riding styles consume more energy than steady cruising.
Rider Weight & Cargo
Heavier riders or additional carried weight place more load on the motors, reducing overall efficiency.
Battery Capacity & Health
Larger battery configurations offer longer range. Battery age, charge cycles, and overall health also affect usable capacity.
Temperature & Weather Conditions
Cold temperatures can temporarily reduce battery performance, while strong headwinds increase power consumption.
Tire Type, Size & Pressure
Larger wheels, softer tires, lower tire pressure, or high rolling resistance setups may reduce range.
Belt Tension & Drivetrain Condition
Belts that are too tight, misaligned pulleys, or worn components can increase mechanical resistance.
Road Conditions & Stop-and-Go Riding
Frequent stops, traffic, and uneven surfaces require repeated acceleration, lowering efficiency.
To maximize range, we recommend riding at moderate speeds, maintaining proper tire pressure and belt tension, and keeping the drivetrain well maintained.
When do you ship my order?
If we have stock in local warehouses, we ship same day. If we don't, we have to ship from China and this usually takes place two days after the order placed.
Can I get a tracking number for my order?
Yes of course. We will send you a shipping notification email after the order got shipped out. If you don't see it, you can always reach us by whatsapp and emails. We would love to help you .
Why the tracking number shows label created and nothing more on tracking website?
This question is for skateboard orders that got shipped from China. Because Verreal electric skateboards are powered by a big battery, which is well over the 99 watt hours limit for airline travel. Express companies like DHL, FedEx, UPS and others won't accept them onboard for international shipping. Therefore, We are shipping via air freight for the first leg of shipping and via local courier services like FedEx/UPS/DPD for the final delivery. The tracking number we give is for the final local courier services. So the first leg of shipping is not updated on that tracking number. Only when your parcel reaches destination country and clears customs clearance will the tracking number generate tracking updates.
Do you ship to Israel?
Yes, we are shipping to Israel. But we have to make it clear that shipping fees are high for this country. Because according to our previous experience (we already sent a few boards to Israel), we need to dismantle the skateboard in 3 packages, one with battery pack and remote controller only, one with deck, enclosure and charger and the last pacakge with the rest stuff. All three packages have to be within 5 kilograms. And there may be taxes imposed by Israel customs.
This means that you will need to installl the skateboard by yourself.
This way of shipping also has risks of package gettting held by customs.
Do you ship to Russia?
Yes. But Russian customers may not be able to place orders on our website. Russian customers can buy from our Aliexpress store https://aliexpress.ru/store/1100345776?spm=a2g3i.csp_ae_storeinfo.0.0.50253399e23t0z.
Shipping takes a little over a month to arrive at your hands.
Do I need to pay for tax?
We currently have electric skateboards stocked in warehouses located in Germany and California. For orders shipped within Europe or the United States, you will likely not be charged import duties, as applicable taxes have already been paid when the boards were imported into these regions.
If your order ships directly from China, import taxes may apply depending on your local customs regulations. Please note that this is not guaranteed—some shipments may incur duties while others may not. Any applicable customs charges will be the responsibility of the recipient.
How do I maintain battery health for a longer lifespan?
Proper battery care helps maintain performance and significantly extends battery lifespan. Follow these best practices:
Charging Habits
Always use the official charger provided by Verreal or a charger approved by us.
Avoid frequent high-current fast charging. Use fast chargers only when necessary.
Do not fully drain the battery. Recharge when the battery level reaches around 25–30%.
Shallow charging is best. Avoid charging to 100% every time; keeping the battery between 20%–80% helps extend its lifespan.
Charge after riding rather than letting the battery sit at a low state of charge.
Riding Behavior
Avoid aggressive acceleration and hill climbing at low battery levels, as this puts excessive strain on the battery.
Maintain smooth throttle input, especially when the battery is below 30%.
Environmental Protection
Keep the battery completely dry. Never ride in rain, through deep water, or on flooded or very wet roads.
Avoid riding in extremely humid or wet conditions.
If the board gets damp, allow it to fully dry before charging or storage.
Temperature Management
Avoid charging or storing the battery in very hot or very cold environments.
Let the battery cool down after riding before charging.
Cold temperatures temporarily reduce performance; warm the battery indoors before riding when possible.
Storage Guidelines
For long-term storage, keep the battery at around 40–60% charge.
Store the board in a cool, dry place, away from direct sunlight.
Recharge and discharge the battery every 1–2 months during storage to prevent over-discharge.
General Maintenance
Keep the drivetrain properly maintained to avoid unnecessary battery strain.
Check connectors and charging ports periodically to ensure they are clean and dry.
Following these practices will help your battery deliver consistent performance, longer range, and a longer overall lifespan.
How do I change miles per hour to kilometers per hour?
To do that, you will need to pair your board up with the remote controller again. After the screen shows paired up successfully, you will enter the setting phase and in there you can choose either mph or kmh.
Do you ship to my country?
We basically ship globally. If your country's shipping fees exceed our acceptable shipping fees, we will contact you and discuss with you how we can share the unexpectedly high shipping fees.
How do I adjust the belt tension?
The motors are mounted to the motor mounts using four mounting screws.
Each motor mount includes four adjustment slots, offering up to 12 mm of travel for precise belt tension adjustment.
Step-by-Step Instructions
- Loosen the motor screws
Slightly loosen the four screws that secure the motor to the motor mount.
Do not remove them completely — just enough to allow the motor to slide.
- Install the belt
Place the belt onto both the motor pulley and the wheel pulley, making sure the belt teeth are fully seated.
- Adjust the tension
Gently push the motor away from the wheel to increase belt tension.
Use the adjustment range in the motor mount to find the proper tension.
- Secure the motor
While holding the motor in position, tighten all four screws firmly to lock the motor in place.
- Check the tension
The belt should feel snug with slight flexibility — not overly tight and not loose.
Once secured, the belt tension adjustment is complete.
When installing larger wheels or pulleys, belt tension adjustment is required to ensure proper fit and performance.
How to run ESC's self learning motor specs?
Step 1: Pair the Devices
Start by pairing your skateboard with the remote controller as usual.
Step 2: Power Both Off
Turn off the skateboard and the remote controller completely.
Step 3: Initiate Self-Learning Mode
- Turn only the skateboard back on (leave the remote off).
- Immediately after power-up, quickly press the skateboard’s power button three times.
Step 4: Let the Process Complete
- You’ll hear the motors hum and spin briefly in opposite directions.
- Wait until the motors come to a full stop, then turn off the skateboard.
Step 5: Done
The ESC has now automatically learned the motor specifications. Your skateboard is ready to use.
How to lock and unlock the top speed to/from 20kmh?
Keeping your top speed at 20 km/h is straightforward and fast. Just pull and hold the throttle in the braking position, then quickly press the speed mode button 10 times. This will lock your speed to 20 km/h.
To unlock it, repeat the same steps.
This instant speed-limiting feature is especially useful for legal compliance in many European regions, helping you ride safely within local speed regulations.
How do I upgrade to a higher voltage battery pack?
Step 1: Remove the old battery pack
Unscrew the battery enclosure and carefully disconnect the current battery from the ESC and charging port.
Step 2: Install the new higher-voltage battery pack
Place the new battery pack securely inside the enclosure, then connect it to the ESC and the charging port.
Step 3: Enter ESC advanced settings
Turn on the skateboard and remote controller. Press the speed switch button 8 times to enter the ESC’s advanced setting menu on the remote screen.
Step 4: Adjust battery cell setting
Gently pull the throttle back slightly to navigate to “Battery Cells.” Press the power button to enter edit mode.
Use the throttle to scroll through the options: 10S, 11S, 12S, 13S, etc. Select the value matching your new battery’s configuration (e.g., 13S), then press the speed switch button to confirm.
Step 5: Confirm and restart
Once confirmed, your ESC is now calibrated to the new battery voltage. Turn the skateboard off and back on, and you’re ready to ride with noticeably higher power and performance.
